Shipping policy

Shipping Policy

Thank you for shopping with Black Ink Apparel. Every order is carefully inspected and packed before leaving our location in Edmonton, Alberta.

Order Processing

In-stock orders are typically processed within 2–5 business days. Processing times do not include weekends or statutory holidays.

During product launches, limited drops, sales, or holidays, additional processing time may be required.

Pre-Orders

Products marked as pre-orders will ship according to the estimated timeline listed on the product page. Pre-order dates are estimates and may change due to manufacturing, customs, or transportation delays.

If your order contains both an in-stock product and a pre-order product, the entire order may be shipped together once all products are available.

Shipping Rates and Delivery Times

Shipping rates and available delivery methods are calculated at checkout based on the destination and package size.

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs, or other circumstances outside our control.

Order Tracking

When your order ships, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 48 hours to appear.

Please ensure your email address is entered correctly when placing your order.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed.

Black Ink Apparel is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us, the customer may be responsible for the cost of reshipping it.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that the package was delivered but you cannot locate it, please check around the delivery location, contact members of your household, and contact the carrier directly.

Please also contact Black Ink Apparel so we can assist with the investigation. We are not responsible for packages lost or stolen after confirmed delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the issue and work with you toward an appropriate solution.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country. These charges are not included in the product price or shipping cost.

Customs processing may cause additional delivery delays.

Order Changes and Cancellations

We begin preparing orders as quickly as possible. Changes and cancellations are not guaranteed once an order has been submitted.

For shipping questions, please contact Black Ink Apparel through the contact information provided on our website.

Please include your full name and order number so we can assist you efficiently.

Black Ink Apparel
Edmonton, Alberta, Canada
blackinkapparel.ca

Your cart is empty

Shipping policy